Front Desk Assistant
7 days ago
We are The First Group Hospitality, a pioneering hospitality management company that strives to create unforgettable experiences for our guests. With a diverse portfolio of hotels, restaurants, and leisure destinations, we are committed to delivering exceptional hospitality and driving business success.
Job DescriptionJob Summary:
We are seeking an experienced Bellman to join our dynamic team. As a Bellman, you will play a key role in ensuring the smooth arrival and departure of our guests. You will be responsible for greeting guests, assisting with their luggage, and providing information about our hotel's amenities and services.
Responsibilities:- Welcome guests, assist with luggage, and direct them to the check-in desk.
- Show guests to their rooms, check for any issues, and report them to the maintenance department.
- Explain the features of the room, including air conditioning, audiovisual systems, and equipment.
- Provide directions, information about the hotel, and local tourist attractions.
- Assist with luggage when guests depart, store it or carry it to their vehicle.
- Deliver messages, faxes, letters, and parcels to guests' rooms.
- Run errands for the Front Desk staff.
- Load and unload luggage from/to vehicles.
- Coordinate traffic in front of the hotel and provide car valet service.
- Familiarize yourself with health and safety policies.
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