Senior Infrastructure Manager

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Dubai Customs Full time

Job Summary

Dubai Customs is seeking a highly skilled Senior Infrastructure Manager to lead the development, implementation, and maintenance of its IT infrastructure systems. The ideal candidate will have a strong background in IT infrastructure management, with experience in managing large-scale infrastructure projects.

Key Responsibilities

  • Benchmark and analyze the current IT infrastructure to identify areas for improvement.
  • Develop and implement strategies to improve the efficiency and effectiveness of the IT infrastructure.
  • Manage the deployment, monitoring, and maintenance of all IT infrastructure systems, including servers, PCs, operating systems, hardware, software, databases, networks, and peripherals.
  • Oversee the provision of end-user services, including help desk and technical support services.
  • Work with stakeholders to define business and systems requirements for new technology implementations.
  • Keep current with the latest technologies to direct research on potential technology solutions in support of procurement efforts.
  • Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
  • Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
  • Practice asset management for IT hardware, software, and equipment.
  • Establish and maintain regular written and in-person communications with the organization's executives, department heads, and end-users regarding pertinent IT activities.
  • Provide the IT Director with regular reports of the IT infrastructure environment and projects.


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