Change Management Expert

6 days ago


Dubai, Dubai, United Arab Emirates TD Full time

Shareholder Accountabilities

  • Develops and implements change plans that drive adoption and benefits realization based on business needs.
  • Works with Business Owners to identify key performance indicators and develop strategies to improve them.
  • Ensures that respective programs, policies, and practices are well-managed, meet business needs, and comply with internal and external requirements.
  • Consistently exercises discretion in managing confidential information and escalates issues where appropriate.
  • Ensures business operations are in compliance with applicable internal and external requirements.
  • Participates in cross-functional initiatives as a subject matter expert, providing guidance on complex situations.
  • Conducts research projects and supports the development of presentations and communications to management and broader audiences.
  • Monitors service levels, productivity, and efficiency within own function and implements continuous process improvements.
  • Leads and facilitates actions to address performance, risk, and governance issues.
  • Actively manages relationships within and across business lines, corporate, and control functions.
  • Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite.

Employee/Team Accountabilities

  • Participates fully as a member of the team, supporting a positive work environment that promotes service to the business, quality, innovation, and teamwork.
  • Provides thought leadership and industry knowledge for own area of expertise and participates in knowledge transfer within the team and business unit.
  • Keeps current on emerging trends and developments, growing knowledge of the business, related tools, and techniques.
  • Participates in personal performance management and development activities, including cross-training within own team.
  • Keeps others informed and up-to-date about project status and relevant information related to day-to-day activities.
  • Contributes to team development of skills and capabilities through mentorship of others, sharing knowledge and experiences, and leveraging best practices.
  • Leads, motivates, and develops relationships with internal and external business partners and stakeholders to develop productive working relationships.
  • Contributes to a fair, positive, and equitable environment that supports a diverse workforce.
  • Acts as a brand ambassador for the business area and the bank, both internally and externally.


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