Change Management Expert
6 days ago
Shareholder Accountabilities
- Develops and implements change plans that drive adoption and benefits realization based on business needs.
- Works with Business Owners to identify key performance indicators and develop strategies to improve them.
- Ensures that respective programs, policies, and practices are well-managed, meet business needs, and comply with internal and external requirements.
- Consistently exercises discretion in managing confidential information and escalates issues where appropriate.
- Ensures business operations are in compliance with applicable internal and external requirements.
- Participates in cross-functional initiatives as a subject matter expert, providing guidance on complex situations.
- Conducts research projects and supports the development of presentations and communications to management and broader audiences.
- Monitors service levels, productivity, and efficiency within own function and implements continuous process improvements.
- Leads and facilitates actions to address performance, risk, and governance issues.
- Actively manages relationships within and across business lines, corporate, and control functions.
- Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite.
Employee/Team Accountabilities
- Participates fully as a member of the team, supporting a positive work environment that promotes service to the business, quality, innovation, and teamwork.
- Provides thought leadership and industry knowledge for own area of expertise and participates in knowledge transfer within the team and business unit.
- Keeps current on emerging trends and developments, growing knowledge of the business, related tools, and techniques.
- Participates in personal performance management and development activities, including cross-training within own team.
- Keeps others informed and up-to-date about project status and relevant information related to day-to-day activities.
- Contributes to team development of skills and capabilities through mentorship of others, sharing knowledge and experiences, and leveraging best practices.
- Leads, motivates, and develops relationships with internal and external business partners and stakeholders to develop productive working relationships.
- Contributes to a fair, positive, and equitable environment that supports a diverse workforce.
- Acts as a brand ambassador for the business area and the bank, both internally and externally.
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