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Front Office Coordinator

2 weeks ago

Dubai, Dubai, United Arab Emirates Nayeducation Full time

As a key member of our team at Nayeducation, the Front Desk Receptionist will play a vital role in ensuring seamless communication and exceptional customer service. Key responsibilities include:

Responsibilities:
  • Receive, direct and communicate telephone messages and fax messages with attention to detail.
  • Meet and greet guests, guide them to respective cabins and conference rooms, and maintain a professional demeanor.
  • Monitor mail pick-up and delivery, sort and distribute post, and arrange courier services efficiently.
  • Maintain an accurate filing system for all correspondence and confidential documents.
  • Provide administrative support in planning meetings, conferences, and conference calls, ensuring timely preparations and arrangements.
  • Maintain an adequate inventory of office supplies and respond to public inquiries in a courteous manner.

Duties (Accountability):

  • Employee Monthly Timesheet monitoring ensures accuracy and timeliness.
  • Coordinate with the production department to submit production reports, highlighting efficiency improvements and employee performance.

Qualifications: Education: Bachelor's degree and/or Diploma required. Relevant experience: At least 2 years in a similar role or administrative support position. Skills and Competency:

  • Strong computer skills, particularly Microsoft Office (Word, PowerPoint, Excel & Outlook) are essential.
  • A tech-savvy individual with a willingness to learn new systems is preferred.
  • Exceptional customer service skills and ability to interact effectively with internal and external guests.
  • Great organization skills, attention to detail, and ability to maintain high accuracy levels.
  • Prior front office/reception experience handling multi-line phone systems is advantageous.
  • Demonstrated commitment to excellent attendance and punctuality.
  • Ability to handle difficult situations professionally and maintain confidentiality when dealing with sensitive issues.
  • Positive attitude, strong sense of accountability/work ethic, and enthusiasm for solving challenges.