Senior Contact Centre Project Manager

The Senior Director of Contact Centre is responsible for leading and optimizing a multi-channel contact center concierge operation that provides world-class customer service for Yas Island and Saadiyat Island. This role sits within Miral Destinations, servicing both internal clients—such as Miral's theme parks—and external clients across Yas Island and...

Job DescriptionJob OverviewThe Senior Director of Contact Centre is responsible for leading and optimizing a multi-channel contact center concierge operation that provides world-class customer service for Yas Island and Saadiyat Island. This role sits within Miral Destinations, servicing both internal clientssuch as Miral's theme parksand external clients...

Job OverviewThe Senior Director of Contact Centre is responsible for leading and optimizing a multi-channel contact center concierge operation that provides world-class customer service for Yas Island and Saadiyat Island. This role sits within Miral Destinations, servicing both internal clientssuch as Miral's theme parksand external clients across Yas Island...

About the RoleWe are seeking a highly experienced Technical Project Lead to join our team at Dautom. As a key member of our Contact Centre programme, you will be responsible for delivering large-scale call centre software implementations.With a strong technical background and excellent project management skills, you will lead cross-functional teams to...

Job SummaryThe Senior Director of Contact Centre Excellence is responsible for leading and optimizing a multichannel contact centre operation that provides world-class customer service. This role sits within Miral Destinations, servicing internal and external clients across Yas Island and Saadiyat Island.This position drives operational excellence and...

Job DescriptionWe are looking for an experienced Contact Centre Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our contact centre.Your key responsibilities will include:Overseeing the operational activities of the contact centre, including staff management,...

About the TeamThe Contact Centre programme is a critical component of our business strategy at Dautom. We are looking for a seasoned Programme Manager to lead our efforts in enhancing customer experience through innovative call centre solutions.This is an exciting opportunity for a motivated and results-driven professional to join our team and make a...

FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth. We are looking for top talent and your success is our success. Accelerate your growth as you...

FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.We are looking for top talent and your success is our success. Accelerate your growth as you...

To lead Project handling of Contact Center by raising IT requirements design new processes and features within the CRM and IVR channel. To provide efficient solutions to increase Productivity First Call Resolution and increase Net Promoter Score. Service migration to selfselfservice channels and enabling automation to tasks and processes thus improving team...

AVP- Contact Centre Job DetailsThis AVP- Contact Centre role is responsible for leading the Customer Care Unit, ensuring that customer requests are resolved promptly and efficiently. The ideal candidate will have strong leadership skills, excellent communication abilities, and a deep understanding of customer service principles and industry best...

AVP- Contact Centre Job OverviewWe are seeking a highly skilled and experienced individual to lead our Customer Care Unit as an AVP- Contact Centre. The successful candidate will be responsible for supervising a team of customer service professionals, ensuring timely resolution of customer requests, and maintaining high levels of customer satisfaction.Key...

Job DescriptionThe Concierge and Contact Centre Strategy Manager is responsible for developing and implementing a multichannel contact centre strategy that delivers world-class customer service experiences. This individual will lead a team of professionals who provide exceptional service to internal and external clients across Yas Island and Saadiyat...

About the JobMiral Destinations is a leading provider of destination management services, and we are seeking an experienced Sr. Director Contact Centre to lead our contact centre operations. The successful candidate will have a proven track record of leading contact centres and will be responsible for overseeing contact centre operations across phone, email,...

Job Title: Contact Centre Technology LeadThe Contact Centre Technology Lead is responsible for leading the project handling of the contact centre by raising IT requirements, designing new processes and features within the CRM and IVR channel. The incumbent will provide efficient solutions to increase productivity, First Call Resolution, and Net Promoter...

Roles and responsibilitiesEnglish and Arabic – Good Written and SpokenMust hold 2-4 years of experience in Call Center backgroundSECTION II: KEY RESPONSIBILITIESHandle all calls and deal efficiently with all upset or challenging customers.Administer all issues and recommend efficient resolution within the required timeframe.Identify customer needs, clarify...

Roles and responsibilities English and Arabic – Good Written and SpokenMust hold 2-4 years of experience in Call Center background SECTION II: KEY RESPONSIBILITIES Handle all calls and deal efficiently with all upset or challenging customers.Administer all issues and recommend efficient resolution within the required timeframe.Identify customer needs,...

FAB is dedicated to creating value for its employees, customers, and communities. Through innovation and differentiation, we foster growth.We are seeking top talent who will accelerate their careers as they help us reach our goals. Be ready to make your mark at a top company in an exciting industry.Job DescriptionTo lead Project handling of Contact Center by...

We are seeking a highly skilled Contact Centre Professional to join our team at the UAE Accountability Authority. In this role, you will be responsible for contributing to call centre activities, including managing databases, receiving and responding to calls and inquiries.Key Responsibilities:Contribute to receiving, logging, and directing calls in the...

Senior Officer - Contact Centre - Customer Care Unit Full-time Division: Consumer Banking Group - UAE Join the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking...