Contact Centre Technology Lead

Job SummaryWe are seeking a skilled professional to lead the project handling of our Contact Centre, raising IT requirements, designing new processes and features within the CRM and IVR channels. The ideal candidate will provide efficient solutions to increase productivity, First Call Resolution, and Net Promoter Score.Key ResponsibilitiesTo lead project...

We are seeking an experienced professional to take on the role of Technical Operations Specialist in our Contact Centre. The successful candidate will have a strong background in IT operations and a passion for delivering excellent customer experiences.In this role, you will be responsible for managing the day-to-day operations of our Contact Centre,...

FAB is dedicated to creating value for its employees, customers, and communities. Through innovation and differentiation, we foster growth.We are seeking top talent who will accelerate their careers as they help us reach our goals. Be ready to make your mark at a top company in an exciting industry.Job DescriptionTo lead Project handling of Contact Center by...

Finding the right balance between technology and customer service is crucial in today's fast-paced business environment.The ideal candidate will be responsible for leading a team of professionals who are passionate about delivering exceptional customer experiences through innovative use of Contact Centre technology.Key ResponsibilitiesThe successful...

Job OverviewWe are seeking a seasoned professional to lead our Contact Centre technology initiatives. As an IVR Channel Owner, you will be responsible for designing and implementing new processes and features within the CRM and IVR channel.Your primary focus will be on providing efficient solutions to increase productivity, First Call Resolution, and Net...

FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.We are looking for top talent and your success is our success. Accelerate your growth as you...

FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth. We are looking for top talent and your success is our success. Accelerate your growth as you...

To lead Project handling of Contact Center byraising IT requirements design new processes and features withinthe CRM and IVR channel. To provide efficient solutions to increaseProductivity First Call Resolution and increase Net Promoter Score.Service migration to selfselfservice channels and enablingautomation to tasks and processes thus improving team...

Job Description To lead project handling of the Contact Center by raising IT requirements, designing new processes and features within the CRM and IVR channel. Provide efficient solutions to increase productivity, First Call Resolution, and Net Promoter Score. Manage service migration to self-service channels and enable automation to tasks and processes,...

Job Description To lead project handling of the Contact Center by raising IT requirements, designing new processes and features within the CRM and IVR channel. Provide efficient solutions to increase productivity, First Call Resolution, and Net Promoter Score. Manage service migration to self-service channels and enable automation to tasks and processes,...