Technical Solutions Expert
7 days ago
We are seeking a seasoned Technical Solutions Expert with extensive ServiceNow experience to join our team at Linking Humans.
About the Role
- Lead the design, implementation, and support of ServiceNow solutions to meet client requirements.
- Collaborate with cross-functional teams to identify business needs and develop effective technical solutions.
- Develop and maintain ServiceNow applications, configurations, and workflows to ensure best practices, automation, and system optimisation.
- Implement and maintain integrations with third-party applications to drive business growth and improvement.
- Provide technical leadership and mentor junior consultants to enhance their skills and knowledge.
- Support ServiceNow upgrades, patching, and release management to ensure smooth operations and minimise downtime.
Requirements
- Degree in Computer Science or related field for a strong foundation in IT principles.
- ITIL v4 Foundation Certification to demonstrate expertise in IT service management.
- ServiceNow Certifications: CIS – Service Portfolio Management (SPM) required, CSA, CAD preferred, CTA bonus for advanced skills.
- Minimum 6 years of hands-on ServiceNow experience across multiple modules including SPM, ITSM, ITOM, CSM, TSM, HRSD, and ITBM.
- Strong understanding of ITIL and Agile methodologies to deliver projects on time and within budget.
- Excellent problem-solving, leadership, and communication skills to work effectively with teams and stakeholders.
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