Senior IT Support Specialist

4 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Axiom Technologies Full time
Job Description

Axiom Technologies is seeking a highly skilled Smart Hand Specialist to join our team in Abu Dhabi, UAE. As a critical technical resource, you will provide advanced support and problem-solving capabilities for complex IT issues, ensuring minimal downtime and optimal performance.

Key Responsibilities:

  1. Advanced Technical Support: Offer second-level technical support for complex hardware, software, server, and network issues that require in-depth analysis and resolution.
  2. Incident Management: Manage and resolve incidents, ensuring adherence to SLAs and providing timely communication to stakeholders.
  3. Project Support: Assist with IT projects, including installations, migrations, and upgrades, ensuring successful completion within project timelines.
  4. Vendor Coordination: Collaborate with external vendors and service providers to resolve technical issues and maintain service level agreements.
  5. Documentation: Maintain accurate documentation for system configurations, changes, and incident reports.
  6. Training and Development: Provide training and support to L1 engineers and end-users, fostering a culture of continuous learning and improvement.
  7. Reporting and Governance: Prepare operational reports and participate in governance forums to review service performance and identify areas for improvement.

Requirements:

  • A minimum of 4 years of experience in IT support, with a strong focus on on-site technical support.
  • In-depth knowledge of IT infrastructure, including hardware, software, and networking systems.
  • Experience on Server OS and technologies like Windows, CentOS, Ubuntu, SUSE, RHEL, HPUX, AIX, VMware ESX, Hyper-V.
  • Experience on Storage and Backup technologies like NetApp, IBM SVC, HP-3Par, IBM v5000, Veritas & Acronis.
  • Experience on Network and voice solutions like Cisco and VMWare.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Strong communication skills, with the ability to effectively interact with team members and stakeholders.
  • Relevant technical certifications and ongoing professional development.
  • A commitment to delivering high-quality support and driving continuous service.

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