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Automotive Technical Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Kavak Mexico Dubai Full time
Key Responsibilities
  • Vehicle Troubleshooting and Deep Diagnosis: Perform comprehensive vehicle inspections and diagnose complex mechanical and electrical issues.
  • Customer Support: Provide technical explanations to customers, addressing their concerns and ensuring their satisfaction.
  • Joint Road Tests: Collaborate with customers to identify and capture their concerns during road tests.
  • Maintenance and Repair: Perform routine maintenance and general mechanic repair work on vehicles, utilizing manual skills and technical knowledge.
  • Data Capture and Reporting: Assist Service Advisors in capturing data and creating Repair Support Requests and Branch Field Technical Reports for the Aftersales Distributor Team.
  • Continuous Learning: Demonstrate a willingness to learn and adapt to new technologies and techniques through hands-on training.
Requirements
  • Certification: Hold a diploma in an official and globally recognized Automotive Technical certification, such as ITI (Industrial Training Institute NCVT Certificate) or ITC.
  • Experience: Possess at least 8 years of experience as a Diagnostic Technician in German, European, and American models.
  • Technical Skills: Be proficient in using various scan tools, wiring diagrams, and workshop manuals, as well as diagnostic equipment and special Service Tools.
  • Data Interpretation: Demonstrate the ability to read, interpret, and transcribe data accurately to maintain accurate records in job orders.
  • Protocol and Compliance: Understand and work within established protocols, adhering to the requirements of Kavak After-sales.
  • Driving License: Possess a valid UAE driving license, which is a plus.