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Service Booking Coordinator

1 week ago

Ajman, Ajman, United Arab Emirates Al Tayer Group Full time

**Job Summary:**

Al Tayer Group is seeking a highly motivated Customer Interaction Center Representative to join our team.

This role offers a unique opportunity to work closely with customers, providing them with exceptional service and support via phone and email/SMS.

The ideal candidate will possess excellent communication skills, both in English and Arabic, and a good understanding of computer software such as MS Office.

Responsibilities will include providing information, making bookings, and guiding customers, as well as participating in telemarketing activities during campaigns.

Key duties also include ensuring accurate information is shared with customers, meeting service level agreements, and following up with customers on various matters.

**Essential Qualifications:**

  • High School Certificate
  • Knowledge of MS Office
  • Strong communication skills in both languages
  • Coursework in telephone handling is beneficial