Customer Interaction Center Representative
1 week ago
- Provide efficient and courteous handling of customers over the phone or email/SMS, provide necessary information, service booking, and guidance.
- Be part of the telemarketing activities during campaigns.
- Ensure correct information is passed to customers and all Service Level Agreements are met as per business requirements.
- Ensure all required standards of communication etiquette are met over the phone/email.
- Direct the customer call to the relevant advisor who will attend to their inquiries.
- Call customers to get follow-up feedback on their visits to the ATM.
- Call customers for service reminders, recalls, follow up on complaints, and voicemail callbacks.
Job Requirements:
High School Certificate
Good knowledge of computer software such as MS Office
Good communication skills in both Arabic and English.
Course in telephone handling skills is an advantage.
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