Smart Access Operations Specialist
4 days ago
We are seeking a highly skilled Smart Access Operations Specialist to join our team at Deluxe Holiday Homes.
The successful candidate will be responsible for managing the end-to-end operations of keyless smart locks, ensuring smooth functionality, security, and accessibility across all relevant properties.
Key Responsibilities:- Maintain an updated inventory of all keyless smart locks, including installation locations, serial numbers, models, and warranty details.
- Track the stock of smart locks, batteries, and other related accessories, ensuring timely replenishment.
- Coordinate with procurement teams for acquiring new smart locks as required.
- Work with keyless to add additional buildings under our inventory.
- Conduct periodic audits to verify the availability and condition of locks in all properties.
- Generate and distribute secure access codes for keyless smart locks based on authorized requests.
- Maintain a log of all issued codes, tracking usage history and expiration timelines.
- Implement a structured process for code activation and deactivation to enhance security.
- Regularly test the functionality of codes and locks to prevent access-related issues.
- Serve as the primary point of contact for the Linko team and Keyless service providers.
- Report, escalate, and follow up on any system malfunctions, connectivity issues, or operational inefficiencies.
- Ensure firmware updates and software integrations are implemented smoothly without service disruptions.
- Coordinate with the Guest Support and Operations teams to ensure guests and staff have seamless access to properties.
- Monitor system alerts related to keyless locks and proactively address potential issues.
- Provide guidance and support to on-ground teams in case of access failures or lock malfunctionalities.
- Develop contingency plans and alternative access solutions in case of system failures.
- Maintain detailed records of all smart lock transactions, issues reported, and resolutions provided.
- Prepare regular reports on inventory status, lock usage, and security incidents related to keyless access.
- Bachelor degree or related field of study.
- Excellent communication skills in English, both verbal and written.
- Strong customer service orientation with the ability to handle inquiries professionally.
- Proficiency in using CRM software like HubSpot or similar platforms.
- Ability to multitask, prioritize, and work under pressure.
- Collaborative attitude and willingness to work with cross-functional teams.
- Attention to detail and problem-solving skills.
- Previous experience in a similar role or industry is advantageous.
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