Smart Lock Operations Specialist

5 days ago


Dubai, Dubai, United Arab Emirates Deluxe Holiday Homes Full time

Deluxe Holiday Homes is a leading provider of vacation rental management services, offering a comprehensive suite of solutions for property owners and guests.

About the Role:

The Keyless Coordinator will be responsible for managing the end-to-end operations of keyless smart locks, ensuring smooth functionality, security, and accessibility across all relevant properties.

This role requires maintaining accurate records, overseeing inventory, generating access codes, and coordinating with internal and external teams to resolve technical and operational challenges in a timely manner.

  1. Maintain an updated inventory of all keyless smart locks, including installation locations, serial numbers, models, and warranty details.
  2. Track the stock of smart locks, batteries, and other related accessories, ensuring timely replenishment.
  3. Coordinate with procurement teams for acquiring new smart locks as required.
  4. Implement a structured process for code activation and deactivation to enhance security.
  5. Regularly test the functionality of codes and locks to prevent access-related issues.

Key Responsibilities:

  • Maintenance and Inventory Management
  • Stock Tracking and Replenishment
  • Procurement and Coordination
  • Code Activation and Deactivation
  • Technical Support and Troubleshooting

Benefits:

  • Competitive salary package
  • Medical Insurance Plan
  • Air Ticket Allowance
  • Comprehensive training and support
  • A dynamic and supportive working environment

Requirements:

  • Bachelor degree or related field of study
  • Excellent communication skills in English, both verbal and written
  • Strong customer service orientation with the ability to handle inquiries professionally
  • Proficiency in using CRM software like HubSpot or similar platforms
  • Ability to multitask, prioritize, and work under pressure


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