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Application Monitoring Specialist
3 weeks ago
Job Description:
We are seeking a skilled Application Monitoring Specialist to support the smooth operation of IT systems. The ideal candidate will have experience in basic troubleshooting, triaging, and monitoring of applications.
Key Responsibilities:
- Perform basic troubleshooting to resolve 30-50% of issues independently.
- Utilize triaging skills to identify potential issues and eliminate non-issues.
- Monitor application infrastructures using Dynatrace.
- Escalate higher-level issues to OEM support or L2/L3 teams as needed.
- Understand and manage alerts related to application slowness, network issues, database problems, and storage concerns.
- Ensure comprehensive monitoring of application management.
- Work with various business applications, including Java and .NET, and databases like SQL.
Requirements:
- Bachelor's degree or equivalent
- Minimum 5 years' experience in Dynatrace in NOC environment
- Experience with basic understanding of network, server, and storage infrastructures
- Ability to perform effective triaging and troubleshooting
- Familiarity with business applications and database management
- Strong communication skills and ability to work in a team environment
- Ability to handle multiple monitoring tasks and prioritize effectively
