Technical Application Support Specialist

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates beBee Careers Full time

Job Description

Job Title:

Technical Application Support Specialist

About the Role:

We are seeking a skilled Technical Application Support Specialist to provide frontline support for our suite of business-critical applications. The ideal candidate will have foundational knowledge in software applications and systems, excellent problem-solving skills, and experience with key monitoring and support tools.

Key Responsibilities:
  • Monitoring & Incident Detection: Monitor application health, performance, and logs using tools like SolarWinds, Dynatrace, and Nexthink.
  • Identify and report application errors and performance issues.
  • Respond to alerts, ensuring prompt detection and escalation of critical issues.
Application Support & Troubleshooting:
  • Provide first-level support for application-related queries and issues.
  • Analyze incidents, validate user inputs, and reproduce issues for troubleshooting.
  • Perform preliminary troubleshooting, including reviewing error logs and supporting end-user queries.
Incident Management & Resolution:
  • Record incidents using ServiceNow, categorize, and prioritize based on severity and impact.
  • Communicate updates with users and stakeholders until issues are resolved.
  • Escalate unresolved or complex issues to L2 Application Support or Development teams.


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