Beno Customer Care Representative

1 week ago


Dubai, Dubai, United Arab Emirates Beno Full time

We are looking for a dedicated Beno Customer Care Representative who will provide top-notch customer service and support to our valued clients. As a key member of our team, you will be responsible for ensuring customer satisfaction and loyalty.

Key responsibilities include:

  • Responding to customer inquiries, requirements, and complaints in a timely and professional manner.
  • Providing solutions and/or alternatives to meet customer needs.
  • Upselling products and services to enhance customer satisfaction.
  • Building relationships with customers by going above and beyond their expectations.
  • De-escalating situations involving dissatisfied customers by offering patient assistance and support.
  • Staying informed about new products, services, and policies to effectively communicate with customers.
  • Recommending products or services that may better suit client needs.
  • Maintaining accurate records of all conversations in our call center database.
  • Meeting personal/team qualitative and quantitative targets.

Requirements and qualifications:

  • A minimum of 3 years of experience in a customer support role.
  • Excellent phone and verbal communication skills.
  • Familiarity with CRM systems and practices.
  • Customer-centric approach and adaptability to diverse personalities.
  • Strong organizational and time management skills.
  • In-depth knowledge of Beno's products and/or services.
  • Proficiency in multiple languages is a plus.


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