Beno Customer Care Representative
1 week ago
We are looking for a dedicated Beno Customer Care Representative who will provide top-notch customer service and support to our valued clients. As a key member of our team, you will be responsible for ensuring customer satisfaction and loyalty.
Key responsibilities include:
- Responding to customer inquiries, requirements, and complaints in a timely and professional manner.
- Providing solutions and/or alternatives to meet customer needs.
- Upselling products and services to enhance customer satisfaction.
- Building relationships with customers by going above and beyond their expectations.
- De-escalating situations involving dissatisfied customers by offering patient assistance and support.
- Staying informed about new products, services, and policies to effectively communicate with customers.
- Recommending products or services that may better suit client needs.
- Maintaining accurate records of all conversations in our call center database.
- Meeting personal/team qualitative and quantitative targets.
Requirements and qualifications:
- A minimum of 3 years of experience in a customer support role.
- Excellent phone and verbal communication skills.
- Familiarity with CRM systems and practices.
- Customer-centric approach and adaptability to diverse personalities.
- Strong organizational and time management skills.
- In-depth knowledge of Beno's products and/or services.
- Proficiency in multiple languages is a plus.
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