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Customer Service Ambassador

2 weeks ago

Dubai, Dubai, United Arab Emirates Beno Full time

At Beno, we are seeking an experienced Customer Service Ambassador who will serve as the liaison between our company and its customers. As a key member of our team, you will be responsible for effectively addressing customer inquiries, requirements, and complaints in a timely manner.

Responsibilities:

  • Manage inbound and outbound calls to provide exceptional customer service.
  • Identify customers' needs, clarify information, research issues, and provide solutions and/or alternatives.
  • Upsell products and services to enhance customer satisfaction.
  • BUILD sustainable relationships with customers by taking the extra mile.
  • De-escalate situations involving dissatisfied customers by offering patient assistance and support.
  • Inform customers about new products, services, and policies through regular calls.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Maintain accurate records of all conversations in our call center database.
  • Meet personal/team qualitative and quantitative targets.

Requirements and skills:

  • A minimum of 3 years of experience in a customer support role.
  • Strong phone and verbal communication skills along with active listening.
  • Familiarity with CRM systems and practices.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities, and manage time effectively.
  • In-depth knowledge of Beno's products and/or services.
  • Fluency in multiple languages is a plus.