Luxury Retail Professional
4 days ago
The successful candidate will be a key member of the Commercial team, working closely with the CRM & E-Commerce Manager to drive business growth and client satisfaction in the Middle East, India, Africa, and Asia region.
This role involves facilitating performance development, client experience, and operational excellence across the network. As an Ambassador for Panerai, the Retail Executive will contribute to achieving business targets by ensuring operational efficiency and providing exceptional customer experiences.
Key Responsibilities:- Support the implementation of action plans across the entire network
- Compile monthly client data reports for boutiques and extract reports for MEIA country managers
- Ensure all boutique teams have access to the Clienteling app and monitor client data capture and accuracy
- Deduplicate client accounts and reassign ambassadors as needed
Client Experience & Boutique Activation Supervision:
- Create a tailored boutique activation catalogue for the MEIA region in collaboration with the CRM team
- Oversee boutique activations and gift tracking follow-ups, analyzing ROI results
- Collaborate with the marketing team on gifting occasions and events
- Develop a new gift catalogue strategy in collaboration with the CRM team
- Liaise with CRM HQ on digital assets, newsletters, and cultural festivities
Boutique Operations Supervision:
- Frequently visit boutiques to supervise business aspects and ensure compliance with Maison guidelines
- Ensure boutique teams are aware of and aligned with the Maison's standards (experience, service, sales skills)
- Organize CS platform visits for Client Advisors and the commercial team
- Support scheduling and organizing trainings for retail staff, as per Maison requirements
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