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CX Research Lead | Market Insights and Analysis

1 week ago

Dubai, Dubai, United Arab Emirates WeAreAspire Full time

With WeAreAspire, you will have the opportunity to drive business decisions through strategic insights. As a Research Director | CX Insights and Strategy, you will oversee end-to-end research projects, providing tailored methodologies and delivering high-impact insights. You will lead proposal development, research design, data interpretation, field briefings, questionnaire development, discussion guides, and insight storytelling.

Key Responsibilities:
  • Lead proposal development, research design, data interpretation, field briefings, questionnaire development, discussion guides, and insight storytelling.
  • Collaborate with cross-functional teams to ensure survey instruments meet industry standards and support quality control throughout the project life cycle.
  • Deliver insightful and relevant recommendations based on research findings to support client satisfaction, customer loyalty, and commercial success.

We are seeking an experienced professional with 5+ years of market research industry experience, preferably in customer experience divisions or client insights teams at leading research agencies or consultancies. You will have expertise in CX research, customer insights, client satisfaction measurement, or brand tracking programs.