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Senior Manager
2 months ago
We are seeking a highly skilled Senior Manager to lead our team in delivering exceptional customer service experiences. As a key member of our Nielsen Consumer LLC team, you will be responsible for driving business growth through strategic leadership and customer-centric initiatives.
Key Responsibilities- Lead by Example: Foster a customer-centric culture within the team, promoting empathy, active listening, and a genuine commitment to customer satisfaction.
- Strategic Planning: Collaborate with internal teams to align efforts, share insights, and drive synergies in customer service delivery.
- Performance Metrics: Monitor and analyze key performance metrics, identifying trends and opportunities for improvement, and taking corrective action as needed to ensure consistent achievement of service goals.
- Team Development: Develop and implement training programs to enhance team members' skills and knowledge, ensuring they are equipped to deliver exceptional customer experiences.
To be successful in this role, you will need:
- Proven Leadership Experience: A minimum of 5 years of experience in a leadership role, with a track record of delivering exceptional customer service results.
- Strategic Thinking: Ability to develop and implement strategic plans that drive business growth and customer satisfaction.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal teams and stakeholders.
- Customer Focus: A genuine passion for delivering exceptional customer experiences and a commitment to customer-centricity.