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Senior Manager

2 months ago


Sharjah, Sharjah, United Arab Emirates Nielsen Consumer LLC Full time
About the Role

We are seeking a highly skilled Senior Manager to lead our team in delivering exceptional customer service experiences. As a key member of our Nielsen Consumer LLC team, you will be responsible for driving business growth through strategic leadership and customer-centric initiatives.

Key Responsibilities
  • Lead by Example: Foster a customer-centric culture within the team, promoting empathy, active listening, and a genuine commitment to customer satisfaction.
  • Strategic Planning: Collaborate with internal teams to align efforts, share insights, and drive synergies in customer service delivery.
  • Performance Metrics: Monitor and analyze key performance metrics, identifying trends and opportunities for improvement, and taking corrective action as needed to ensure consistent achievement of service goals.
  • Team Development: Develop and implement training programs to enhance team members' skills and knowledge, ensuring they are equipped to deliver exceptional customer experiences.
Requirements

To be successful in this role, you will need:

  • Proven Leadership Experience: A minimum of 5 years of experience in a leadership role, with a track record of delivering exceptional customer service results.
  • Strategic Thinking: Ability to develop and implement strategic plans that drive business growth and customer satisfaction.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal teams and stakeholders.
  • Customer Focus: A genuine passion for delivering exceptional customer experiences and a commitment to customer-centricity.