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Deluxe Holiday Homes Manager

1 week ago

Dubai, Dubai, United Arab Emirates Deluxe Holiday Homes Full time
Managing Luxury Properties

Primary Responsibilities:

  • We manage the entire onboarding process for luxury properties in partnership with our onboarding team.
  • Properties are meticulously reviewed to ensure alignment with our luxury standards prior to inclusion in the portfolio.
  • We develop and maintain comprehensive checklists for housekeeping, maintenance, and guest relations, guaranteeing exceptional operational excellence.
  • Regular assessments and updates of these checklists allow us to respond effectively to changing guest and property requirements.
  • We coordinate daily interactions with guests at our luxury properties, ensuring seamless and enjoyable experiences.
  • We work closely with our housekeeping and maintenance teams to prepare properties for guest arrivals and departures.
  • We serve as the primary liaison for the luxury properties portfolio.
  • We continually seek opportunities to elevate the guest experience within the luxury segment.
  • We facilitate smooth stays for our guests by maintaining open communication with operational teams.
  • We implement strategies to surpass guest expectations by addressing feedback in a timely manner.
  • We foster collaborative operations through close working relationships with our housekeeping, maintenance, and guest relations teams.
  • We provide necessary training and guidance to uphold the high standards of luxury service.
  • We monitor and enhance the performance and condition of our luxury properties as required.
  • We generate regular reports on portfolio performance, guest satisfaction, and operational challenges.
  • We create and maintain detailed guest profiles to personalize the guest experience.
  • We establish and maintain partnerships with third-party service providers to offer additional guest services such as transportation, excursions, spas, and more.