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Business Process Associate

1 week ago

Dubai, Dubai, United Arab Emirates SLQ Global FZ-LLC Full time

About Us:

At SLQ Global FZ-LLC, we strive to deliver outstanding results by leveraging our deep understanding of the diverse local market and our strong network of partners. Our focus is on providing customers & consumers with a wide range of high-quality innovative products and services that enhance their lives.

Job Summary:

The Operations Assistant plays a crucial role in ensuring the smooth and efficient processing of customer orders from point of sale to final delivery. This role involves close collaboration with the fulfillment team and customers to maintain high levels of operational efficiency and customer satisfaction.

Key Responsibilities:

  • Receive and process customer orders accurately, ensuring product availability and correct customer information.
  • Track orders and provide timely updates to customers on order status and delivery.
  • Liaise with the fulfillment team to ensure accurate and timely order delivery.
  • Monitor deliveries and address any potential delays or issues.
  • Manage order changes, cancellations, and returns, ensuring customer satisfaction.

Requirements:

  1. High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  2. Proven experience in an administrative, customer service, or operations role.
  3. Experience with order processing and fulfillment is a plus.