Inside Sales Team Lead

7 days ago


Dubai, Dubai, United Arab Emirates Dubizzle Group Full time

We are seeking an experienced Sales Operations Manager to join our Inside Sales team at Dubizzle Group. In this role, you will be responsible for leading a dynamic team of sales professionals, developing and executing sales strategies, and driving revenue growth.

The ideal candidate will have a strong background in sales leadership, with experience in managing telesales or inside sales teams. You will be responsible for designing and implementing sales strategies, coaching and developing your team, and ensuring 100% accuracy and adherence to performance goals.

Key responsibilities include:

Team Leadership and Development:
  • Train, mentor, and lead a team of Sales Account Managers, telesales executives, and coordinators.
  • Foster a culture of excellence by providing ongoing coaching, feedback, and development opportunities.
  • Drive team productivity, ensuring alignment with organizational goals.
Sales Strategy and Execution:
  • Develop and implement strategies to upsell dubizzle cars services to car buyers.
  • Set and track sales targets for the team, ensuring alignment with organizational goals.
  • Monitor and analyze team performance metrics, providing insights and actionable plans for improvement.
Customer Experience and Satisfaction:
  • Ensure the delivery of exceptional customer service by addressing inquiries, resolving complaints, and managing escalations effectively.
  • Occasionally meet clients to strengthen relationships and identify additional sales opportunities.
Operational Excellence:
  • Oversee the team's adherence to company regulations, quality standards, and performance goals.
  • Conduct regular team meetings to communicate updates, share best practices, and reinforce expectations.
  • Generate detailed reports on team performance, sales trends, and mission-related objectives.
Benefits:
  • A fast-paced, high-performing team.
  • Multicultural environment with over 50 different nationalities.
  • Competitive Tax-free Salary.
  • Comprehensive Health Insurance.
  • Annual Air Ticket Allowance.
  • Employee discounts at multiple vendors across the emirates.
  • Rewards & Recognitions.
  • Learning & Development.

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