Inside Sales Lead

2 weeks ago

Dubai, Dubai, United Arab Emirates Bayut Full time
Roles and responsibilities
  • Train, Mentor, and leadsales team;
  • Meet or exceed the team'sproductivity with 100% accuracy;
  • Meet SLA ofthe volumes, customer service and number of clientsconverted;
  • Develop talent within the team byproviding guidance, ongoing feedback, coaching and developmentopportunities, enabling team members to achieve settargets;
  • Provide encouragement to team members,including communicating team goals and identifying areas for newtraining or skill checks;
  • Assist managementwith hiring processes and new team membertraining;
  • Answer team member questions, helpwith team member problems, and oversee team member work for qualityand guideline compliance;
  • Communicate deadlinesand sales goals to team members;
  • Developstrategies to promote team member adherence to company regulationsand performance goals;
  • Conduct team meetings toupdate members on best practices and continuingexpectations;
  • Generate and share comprehensiveand detailed reports about team performance, mission-relatedobjectives, and deadlines;
  • Provide qualitycustomer service, including interacting with customers, answeringcustomer
  • inquiries, effectively handlingcustomer complaints and occasionally visitingcustomers

Requirements

  • A minimum of secondaryeducation
  • Bachelor's degreepreferred
  • 4+ years of experience withTelesales
  • 2+ years managing teams of telesalesexecutives
  • Familiar with Zendesk, CRMs'(Salesforce a plus)
  • Excellent communicationskills
  • Analytical mind and problem-solvingaptitude
  • Strong organisationalskills
  • Leadershipskills
  • Result orientated with problem solvingskills to resolve challenges through creative and flexible optionsin line with the company's overalltargets
  • Ability to listen and communicate wellwith the team while providing open and honestfeedback

Benefits

  • A fast paced, high performingteam
  • Multicultural environment with over 50different nationalities
  • Competitive Tax-freeSalary
  • Comprehensive HealthInsurance
  • Annual Air TicketAllowance
  • Employee discounts at multiplevendors across the emirates
  • Rewards &Recognitions
Desired candidate profile

1.Team Leadership andManagement

  • Leading,motivating, and mentoring a team of inside sales representatives tomeet or exceed sales targets.
  • Setting clearexpectations, goals, and KPIs (Key Performance Indicators) forindividual team members and the team as awhole.
  • Conducting regular performance reviews,providing constructive feedback, and developing team membersthrough training and coaching.

2.Sales StrategyDevelopment

  • Collaboratingwith senior management to develop and implement sales strategiesand tactics that align with companygoals.
  • Helping to define the target market andensure the team's efforts are focused on the rightcustomer segments.
  • Developing sales plans andcampaigns that drive revenue growth and enhance customeracquisition.

3. SalesPerformance Monitoring andReporting

  • Tracking teamperformance, analyzing sales data, and reporting on key metricssuch as conversion rates, lead generation, sales cycle length, andrevenue.
  • Using CRM systems (e.g.,Salesforce,HubSpot) to monitor individual andteam progress.
  • Identifying trends, bottlenecks,and areas for improvement in the salesprocess.

4. CoachingandDevelopment

  • Providingongoing training, coaching, and support to inside sales reps toenhance their selling skills and productknowledge.
  • Offering guidance on objectionhandling, prospecting techniques, and closingstrategies.
  • Developing team members'strengths while helping them address anyweaknesses.
Key Skills
Sales Department,Sales departments,SalesExperience
Employment Type :Full-time
Department / Functional Area: Sales
Experience: years
Gender: Male
Vacancy: 1
Salary: 2000 - 4000

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