Customer Service Representative

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Khidmah Full time

Khidmah is seeking a Customer Service Representative to join our team. As a key member of our facilities management department, you will be responsible for delivering exceptional customer service to our residents and prospects.

Your primary goal will be to meet income targets, deadlines, and work with minimal supervision while determining the needs of prospects and responding promptly to residents' concerns. You will record all telephone queries and in-person visits on the relevant software/database and ensure that properties are ready for resident move-ins on agreed dates.

You will also follow up on prospects that did not close and attempt to close again. If unable to help prospect, refer to other team members to meet the client's needs. Additionally, you will monitor all vacancies and future vacancies to react proactively to future occupancy needs.

The ideal candidate will have a positive attitude, excellent communication skills, and a minimum of 2-4 years' experience in customer-facing roles. A high school level of qualification and proficiency in PC skills are also required.

Responsibilities
  • Meet income targets, deadlines, and work with minimal supervision
  • Determine the needs of prospects and respond promptly to residents' concerns
  • Record all telephone queries and in-person visits on the relevant software/database
  • Ensure properties are ready for resident move-ins on agreed dates
  • Follow up on prospects that did not close and attempt to close again
  • Monitor all vacancies and future vacancies to react proactively to future occupancy needs


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