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Training and Development Manager

2 months ago

Dubai, Dubai, United Arab Emirates One&Only Resorts Full time
One&Only Resorts is seeking a skilled professional to fill the role of Rooms Operation Trainer. The ideal candidate will be responsible for managing and facilitating departmental trainings for the Rooms Division, ensuring that all team members deliver exceptional service to guests. Key responsibilities include identifying departmental training needs, coordinating improvement plans with departmental trainers, and generating training reports to monitor training hours and ensure compliance with hotel standards. The successful candidate will also be responsible for elaborating monthly training plans, conducting on-the-job trainings, and ensuring that all employees are fully conversant with the hotel's facilities and services. If you are a motivated and experienced training professional looking to join a dynamic team, we encourage you to apply for this exciting opportunity.

Responsibilities:

* Manage and facilitate departmental trainings for the Rooms Division
* Ensure Standards are delivered by all team members to offer service excellence for all guests
* Identify departmental training needs and coordinate improvement plans with departmental trainers
* Generate training reports monitoring the training hours in the department and making sure that all the conducted trainings are recorded according to Hotel standards
* Elaborate monthly training plans for Room division, monitor and ensure that departmental trainings are conducted consistently
* Keep training records up to date for all team members
* Conduct on the job trainings
* Ensure that all employees are fully conversant and product knowledge is up to date with the hotel's facilities and services

Requirements:

* Bachelor's degree in a related field
* 3+ years of experience in training and development
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Strong analytical and problem-solving skills

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

If you are a motivated and experienced training professional looking to join a dynamic team, we encourage you to apply for this exciting opportunity.