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Groups Events Coordinator
2 months ago
We are seeking a highly skilled and experienced Events Coordinator to join our team at Novotel Hotels. As a key member of our events team, you will be responsible for ensuring the smooth execution of events and conferences, providing exceptional guest experiences, and driving business growth.
Key Responsibilities- Event Planning and Coordination: Plan and coordinate events, conferences, and meetings, ensuring seamless execution and exceeding guest expectations.
- Team Leadership: Supervise and mentor the reservations team, providing guidance and support to ensure excellent service delivery.
- Guest Experience: Anticipate and meet the needs of guests, ensuring their stay is memorable and enjoyable.
- Brand Representation: Represent the Novotel brand and hotel image, upholding our high standards of quality and service.
- Problem Resolution: Swiftly and sensitively resolve guest complaints, ensuring issues are resolved to the guest's satisfaction.
- Qualifications and Skills: Possess excellent communication and interpersonal skills, with a strong focus on guest service and sales acumen.
- Guest Orientation: Demonstrate a genuine passion for delivering exceptional guest experiences.
- Sales Acumen: Possess a strong understanding of sales principles and techniques.
- Communication Skills: Excellent listening and communication skills, with the ability to effectively convey information to guests and team members.
- Leadership Skills: Natural leadership abilities, with the capacity to motivate and inspire team members.
- Adaptability: Ability to work in a fast-paced environment, adapting to changing circumstances and priorities.
