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Senior Associate CRM Specialist

2 months ago

Dubai, Dubai, United Arab Emirates CHALHOUB Group Full time
Job Description

We are seeking a highly skilled Senior Associate CRM to join our team at the CHALHOUB Group. As a key member of our marketing team, you will be responsible for planning and delivering successful CRM campaigns across multiple markets and channels.

Key Responsibilities:
  • CRM Campaign Planning: Develop and execute comprehensive CRM campaigns to retain existing customers, increase brand loyalty, and acquire new customers.
  • Customer Database Management: Ensure the customer database is accurately segmented for targeted marketing activities, maximizing the effectiveness of our CRM efforts.
  • Collaboration and Strategy: Work closely with other departments to ensure the CRM strategy aligns with the overall business objectives and goals.
  • Testing and Optimization: Design and implement testing strategies to guarantee the most efficient approach for CRM and our customers.
  • Creative Development: Develop innovative ideas, prepare proposals, oversee production, and execute campaigns to drive business results.
  • Brand Relationships: Nurture and maintain strong relationships with key brands, identifying opportunities for collaboration and growth.
  • Reporting and Analysis: Provide weekly and ad-hoc reporting on campaign performance, measuring success and identifying areas for improvement.
  • Strategic Thinking: Think critically and strategically, questioning and refining our CRM strategies to optimize results.