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Anantara Front Desk Associate

1 week ago

Dubai, Dubai, United Arab Emirates Minor International Full time

Job Overview

We are seeking a highly skilled and customer-focused Anantara Front Desk Associate to join our team. As a key member of the front office, you will be responsible for delivering exceptional guest experiences from check-in to check-out.

About the Role

  • Anticipate guest needs and respond promptly to inquiries in a helpful and attentive manner.
  • Demonstrate complete knowledge of the resort product, including room types, rates, features, food and beverage outlets, spa and health club, and other Anantara properties.
  • Take personal responsibility for ensuring high-quality service delivery and maintain a positive image of the resort at all times.
  • Proactively suggest alternatives that meet guest needs and exceed their expectations.
  • Maintain accurate records of financial transactions and ensure compliance with resort policies.
  • Keep supervisors informed of all guest feedback, whether positive or negative.
  • Develop strong relationships with all departments and participate in training to improve professional skills.

Required Skills and Qualifications

  • A strong focus on customer service and excellent communication skills.
  • Prior experience in hotel front office operations is preferred, along with proficiency in MS Office and Property Management Systems (PMS).
  • Fluency in English is required, with Russian or German speakers being an advantage.
  • Ability to work shifts, weekends, and public holidays, with a self-motivated and team-oriented approach.