Reservation Agent
5 days ago
- Convert bedroom accommodation enquiries into bookings on the phone, in person or by e-mail.
- Record and process using a computer bookings system, cancellations and amendments via phone or email promptly and in line with company standards.
- Manage hotel selling strategy by opening and closing to specified rates linked to hotels business plan and as directed by your line manager.
- Liaise and communicate special requirements to other departments e.g. Cots, VIP's and late arrivals and guest transportation.
- Prepare reports using both a computerized reservation system and other computer software such as Word and Excel.
- Record and manage bookings that failed to arrive (No Show).
- Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
- Process and confirm guest room reservations made by clients.
What We Need From You:
- Excellent communication skills in English, both written and verbal; knowledge of Russian or another language is an advantage.
- Trustworthy with attention to detail and high levels of accuracy in their work.
- Pro-active and energetic with a positive 'can do' attitude.
- Ability to multi-task with prioritization skills.
- Proficient in the use of Opera System.
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