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Shipping Support Specialist

1 week ago

Dubai, Dubai, United Arab Emirates Aramex Full time
About the Role

Aramex is recruiting a skilled Senior Customer Success Specialist to handle shipping requests and provide exceptional customer experiences. The ideal candidate will have extensive experience in customer service or customer success roles, preferably within the logistics or shipping sector.

Key Responsibilities:
  • Serve as the main point of contact for all shipping requests, focusing on quality support and responsiveness.
  • Support customers by tracking their shipments, resolving issues, and providing timely updates.
  • Work collaboratively with internal and external teams to ensure seamless on-time deliveries.
  • Communicate proactively with customers regarding shipment status, exceptions, and resolutions.
  • Address customer inquiries efficiently and accurately, adhering to established KPIs and SLAs.