Shipping Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates AWS Distribution Full time

Direct message the job poster from AWS Distribution

HR Professional & ERP consultant , Talent Hunt, Payroll, HR policy strategist and Master of Business Administration

Job Overview:

We are seeking an experienced and proactive Shipping Manager to lead and oversee all aspects of the company's shipping, import/export operations, and documentation across multiple locations. The ideal candidate will ensure efficient, compliant, and cost-effective shipping processes while driving continuous improvement in coordination with internal teams, government authorities, and external partners such as freight forwarders, customs officials, and clearing agents.

This role requires a hands-on manager with strong expertise in import/export regulations, documentation, and operational efficiency in both Local (Mainland) and Free Zone setups.

Key Responsibilities:

  1. Shipping Operations Management
    • Oversee and manage all import/export operations including customs documentation, clearance, and compliance across local, free zone, and GCC borders.
    • Ensure smooth coordination with freight forwarders, clearing agents, and internal teams for timely cargo booking, delivery, and documentation accuracy.
    • Develop, monitor, and improve shipping and clearance procedures to minimize delays and costs.
    • Proactively resolve shipment delays, clearance issues, and discrepancies with customs and freight agents.
    • Manage and oversee preparation of all types of customs declarations in Dubai Trade (Mirsal II portal) and other relevant systems.
  2. Documentation & Compliance
    • Ensure accurate and timely preparation of all commercial, customs, and regulatory documents, including:
    • Bills of Entry (BOE)
    • Certificates of Origin (Dubai Chamber Portal)
    • Customs Inspection Documents
    • VAT Documentation & Return Files
    • Product registrations
    • Maintain up-to-date knowledge on customs regulations, import/export laws, and VAT procedures across the UAE and GCC.
    • Monitor all customs compliance requirements, ensuring alignment with internal policies and external regulations.
  3. Team Supervision & Coordination
    • Lead and guide the shipping documentation team, ensuring clear task assignments, training, and performance monitoring.
    • Coordinate with warehouse, sales, and inventory teams to align shipping schedules and documentation needs.
    • Act as a key liaison between internal departments, external authorities, and service providers to resolve operational challenges.
  4. Document Control & Management
    • Establish and maintain a centralized document management system to organize, archive, and retrieve all shipping-related documentation, both electronically and physically.
    • Ensure document accuracy, completeness, and timely filing in line with company policies.
    • Implement regular audits of shipping documents to ensure compliance and identify process improvement opportunities.
  5. Reporting & Analytics
    • Develop and maintain periodic reports on shipping activities, clearance status, document processing times, and cost analysis.
    • Provide data-driven insights and recommendations to improve cost-efficiency and streamline processes.
    • Support management with special reports, statistical analyses, and trend analysis related to shipping and import/export operations.
    • Build and maintain positive working relationships with customs officers, port authorities, and trade regulators to facilitate smooth clearance and regulatory adherence.
    • Keep up-to-date with changes in customs policies, documentation requirements, and trade agreements affecting company shipments.
    • Manage Makasa Stamping procedures for cross-border transactions between Jebel Ali Free Zone, RAK Free Zone, and GCC countries.
  6. Logistics Process Optimization
    • Continuously review and enhance shipping workflows, cost control measures, and delivery timelines to support the company's business objectives.
    • Identify process bottlenecks and implement corrective actions for smoother operations.
    • Explore and implement automation tools for document preparation, tracking, and reporting.
    • Negotiate and manage contracts with freight forwarders, customs brokers, and courier services (DHL, TNT, UPS, FedEx) to ensure competitive rates and reliable service.
    • Oversee arrangement and tracking of courier shipments, including document preparation and pickup scheduling.

Skills & Qualifications:

  • Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field.
  • Minimum 5-7 years of experience in shipping, import/export documentation, customs clearance, and trade compliance, preferably within FMCG or Consumer Electronics sectors.
  • Strong leadership and team management skills with prior experience in supervising documentation teams.
  • Excellent knowledge of Dubai Trade (Mirsal II) and Free Zone portals.
  • In-depth understanding of customs regulations, GCC trade agreements, VAT, and BOE procedures.
  • Strong analytical, problem-solving, and negotiation skills.
  • Proficient in MS Office (Excel, Word, Outlook).
  • Valid UAE driving license is an advantage.
  • Ability to work under pressure and meet tight deadlines in a fast-paced environment.

Preferred Experience:

Prior experience managing shipping for multi-branch, multi-country operations across GCC.

Strong background in trade document archiving and compliance reporting.

Location: Dubai (with occasional travel to other GCC countries if required)

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Distribution and Supply Chain
  • Transportation, Logistics, Supply Chain and Storage
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