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Customer Service Delivery Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Amazon Full time
Job Description

We are seeking a highly skilled Customer Service Delivery Specialist to join our team at Q-Express Documents Transport - G25. As a key member of our delivery experience team, you will be responsible for delivering exceptional customer service and ensuring seamless delivery of our services.

Key Responsibilities:

  • Develop and maintain strong relationships with senior stakeholders to ensure effective communication and collaboration.
  • Coordinate the delivery of customer experience programs, process improvements, and cost savings initiatives.
  • Establish and consolidate program delivery metrics and status reports to ensure transparency and accountability.
  • Utilize project management tracking and planning tools to prioritize tasks and ensure timely delivery.
  • Collaborate with cross-functional teams to drive business growth and improve customer satisfaction.

Requirements:

  • Background in ecommerce, retail, or consulting industries.
  • Experience coordinating delivery of customer experience, process improvement, or cost savings programs.
  • Practical experience in program management concepts, such as prioritization, governance, reporting, and benefits validation.
  • Advanced skills with MS Word and MS Excel.

About Us:

Q-Express Documents Transport - G25 is a leading provider of delivery services, committed to delivering exceptional customer experiences. We are a dynamic and growing company, and we are seeking talented individuals to join our team.