Senior Diagnostic Advisor
6 days ago
As a Technical Service Manager, you will play a key role in ensuring that our customers receive exceptional service and support. Your responsibilities will include diagnosing and repairing complex vehicle issues using advanced diagnostic tools, collaborating with internal stakeholders to ensure seamless customer journeys, and developing and maintaining strong relationships with customers through effective communication and problem-solving skills.
About the Team:
- You will report to the Aftersales Manager and manage a team, working closely with internal and external stakeholders.
Key Responsibilities:
- Diagnose and repair complex vehicle issues using advanced diagnostic tools.
- Collaborate with internal stakeholders to ensure seamless customer journeys.
- Develop and maintain strong relationships with customers through effective communication and problem-solving skills.
- Stay up-to-date with the latest automotive technologies and innovations.
- Contribute to the development of a high-performing team by sharing knowledge and expertise.
Requirements:
- Bachelor or Diploma in Automobile, Mechanical, Industrial, or related Engineering.
- IMI LV Master Technician (L3-4) or equivalent.
- High Level Brand Certification e.g., Diagnostic Master, Gold, L3 etc.
- At least 4 years of experience as a Light Vehicle Technician, including 2 years as a Diagnostic Technician and some experience as a Service Advisor in an automotive dealership.
- Basic knowledge of Electric Vehicles.
- Excellent technical skills, customer relationship management skills, and proficiency in Microsoft Office.
- Valid UAE driver's license.
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