Quality Assurance Manager

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates MARRIOTT International Full time
Job Summary

We are seeking a highly skilled Quality Assurance Manager to join our team at Marriott International. As a key member of our operations team, you will be responsible for implementing quality assurance processes and verifying training and development activities are strategically linked to our company's mission, vision, and brand standards.

Key Responsibilities
  • Implement quality assurance processes to ensure high standards of quality and service
  • Verify training and development activities are aligned with company goals and objectives
  • Collaborate with cross-functional teams to drive continuous improvement and excellence
  • Develop and maintain quality metrics and reporting to measure performance
  • Provide coaching and guidance to employees to enhance their skills and knowledge
Requirements
  • 2-year degree in Business Administration, Hotel and Restaurant Management, or related field; 4 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related field; 2 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
  • Experience and/or knowledge of hotel business
  • Ability to understand quality management practices and teach others
  • Ability to understand data collection methods
  • Knowledge of budget preparation and cost control
  • Working knowledge of statistical measurement tools
  • Effective presentation skills
  • Detail orientation and analytical skills
Desirable Qualifications
  • Operations background, depending on hotel facilities
  • Previous training in guest relations
  • Previous experience using database, word processing, spreadsheet, graphic, and statistical computer applications
  • Experience/trained in Six Sigma or TQM


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