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Medical Office Coordinator

2 months ago

Sharjah, Sharjah, United Arab Emirates NMC Hospital Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Liaison to join our team at NMC Hospital. As a key member of our medical office staff, you will be responsible for providing exceptional patient service and ensuring a smooth experience for our patients.

Key Responsibilities
  1. Front Desk Operations: Greet and direct patients to examination rooms, ensuring a warm and welcoming atmosphere.
  2. Scheduling and Coordination: Schedule patient appointments and make reminder calls to ensure timely arrivals and minimize wait times.
  3. Communication and Notification: Inform patients about delays and waiting times, keeping them informed and engaged throughout their visit.
  4. Patient Data Management: Obtain and update patient information, including addresses, contact details, insurance information, and medical histories.
  5. Administrative Support: Assist patients in filling out necessary forms, such as patient history forms, consent forms, and payment contract forms.
  6. Financial Transactions: Receive and process cash and credit card payments for medical services rendered.
  7. Account Management: Review patient accounts, identify delinquent accounts, and collect overdue payments.
  8. Customer Service: Answer, investigate, and direct patient inquiries or complaints to the appropriate medical staff member.
  9. Follow-up and Resolution: Follow up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
  10. Administrative Tasks: Perform various administrative and clerical duties, such as filing paperwork, as needed.