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Automation Technology Service Specialist

1 week ago

Dubai, Dubai, United Arab Emirates Maschinenfabrik Reinhausen Full time
Service Specialist for Automation Technology

Maintenance and troubleshooting of our automation products in the field are essential tasks for this role.

  • Installation and commissioning of automation systems in substations require meticulous planning and execution.
  • Technical support for customers, including telephone, online, and on-site assistance, is crucial for resolving issues efficiently.
  • The identification of root causes of faults in collaboration with internal specialist departments enables us to provide effective solutions.
  • Conducting training sessions on our products at customer premises or remotely helps to ensure seamless integration.
  • Integration of our products into customer systems, such as SCADA, for transformer operators, including troubleshooting, is a key responsibility.
  • Development of Modbus systems on the transformer to integrate various sensors into our ETOS is an exciting challenge.
  • This role also involves preparing service reports and customer documentation to maintain accurate records.
  • Ensuring customer satisfaction through service delivery and consolidating feedback to report to headquarters is vital for portfolio management.
What We Expect from You?
  • You have an engineering degree in automation/electrical engineering or equivalent experience as an electrician, mechatronics engineer, or electromechanics.
  • Experience and enthusiasm for digitalization in an industrial environment, particularly in substations and power transformers, are highly valued.
  • A solid technical understanding and excellent manual skills are necessary for success in this role.
  • This position requires a meticulous and independent working style, with reliability and customer orientation being fundamental traits.
  • Ideal candidates will have experience in commissioning complex electrical systems and knowledge of SCADA systems in substations.
  • Fluent English language skills are mandatory for effective communication with international clients.