Field Service Technician

6 days ago


Dubai, Dubai, United Arab Emirates Avanceon Middle East & South Asia Full time

As a Field Service Engineer with Avanceon Middle East & South Asia, you will have the opportunity to work on high-level onsite and remote automation technical support projects, delivering exceptional service to our clients.

You will be responsible for reporting the full life cycle of Incidents and Problems efficiently, working closely with Technical Support, Sales & Business Development teams, and collaborating with all stakeholders across the organization.

**Key Responsibilities:**

  1. Lead field service delivery to ensure seamless customer experiences.
  2. Execute critical customer-facing activities aligned with business performance objectives.
  3. Drive favorable customer ratings through successful outcomes, reflected in customer feedback.
  4. Provide top-notch service, maintenance, and technical support for Field Instruments, including Hart-enabled devices and ATG systems.
  5. Carry out diagnostics, repair, maintenance, and calibration of E&H Instrumentation with strong capability and competency.
  6. Develop preventive maintenance plans and activities, conducting Root Cause Analysis (RCA).
  7. Identify and resolve long-term instrumentation asset concerns, focusing on reliability improvements.
  8. Attend to emergency technical support requirements for corrective maintenance.
  9. Document activities to maintain and improve data repository in our information management systems.
  10. Offer expert advice, inform, and effectively communicate information on equipment and designs for process control and data acquisition systems.
  11. Adhere to internal processes and procedures while maintaining effective communication with OEMs and stakeholders.


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