IT Support Specialist Position at Siemens Energy

4 weeks ago


Sharjah, Sharjah, United Arab Emirates Siemens Energy sharjah Full time
Key Responsibilities:
  • Delivering IT assistance to clients through various channels including desktop solutions, chat, emails, and phone calls.
  • Guiding clients in setting up accounts and installing applications.
  • Optimizing application performance by configuring network settings.
  • Diagnosing IT challenges by engaging customers with specific inquiries.
  • Offering detailed guidance to clients for resolving technical issues.
  • Following up on technical inquiries and ensuring timely responses.
  • Prioritizing customer requests and escalating critical technical matters to development teams.
  • Documenting error reports and tracking performance indicators.
  • Communicating application feedback from users to development teams.
  • Creating IT manuals and compiling essential support resources.


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