Retail Operations Manager

3 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Sapsa Bedding Full time

The Area Showroom Supervisor plays a pivotal role in ensuring the success of Sapsa Bedding's retail showrooms. This position requires exceptional leadership skills, with a focus on driving sales growth, maintaining brand standards, and delivering an outstanding customer experience.

Key Responsibilities:
  • Sales & Performance Management:
    • Develop and execute strategies to drive sales growth across multiple showroom locations.
    • Monitor key performance indicators (KPIs) such as conversion rates, average transaction value, and customer footfall.
    • Analyze sales reports to identify areas for improvement and implement effective solutions.
  • Store Operations & Compliance:
    • Maintain efficient showroom operations, adhering to company policies, procedures, and safety standards.
    • Ensure proper stock levels, visual merchandising, and overall store presentation.
    • Conduct regular showroom visits to assess operational effectiveness and address any issues.
  • Customer Experience & Service Quality:
    • Implement and maintain exceptional service standards, resulting in high customer satisfaction.
    • Address escalated customer complaints and provide effective resolutions.
  • Team Leadership & Staff Development:
    • Supervise and support showroom managers and sales staff in achieving their goals.
    • Provide training sessions on product knowledge, sales techniques, and customer service.


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