Customer Experience Specialist

6 days ago


Dubai, Dubai, United Arab Emirates SD Investments Full time
Company Overview

We are a leading player in the food and beverage industry, dedicated to providing exceptional customer experiences through our team's passion and commitment to excellence.

Job Description
  • Job Title: Customer Experience Specialist
  • Reports to: Shift Leader/Manager
  • Location: [Location]
  • Job Type: Full-time/Part-time
Responsibilities
  • Foster Positive Relationships: Engage with customers to build strong relationships and create a welcoming atmosphere.
  • Provide Exceptional Service: Deliver top-notch customer service, taking orders efficiently and resolving any issues in a timely manner.
  • Ensure Quality: Prepare and serve high-quality beverages, adhering to established standards for taste and presentation.
  • Maintain Workspace: Maintain cleanliness and organization of the workspace, adhering to health and safety regulations.
Requirements
  • Education: High school diploma or equivalent; a degree in hospitality or food service is a plus.
  • Experience: At least 1-2 years of experience in a fast-paced coffee shop or restaurant setting.
  • Certifications: Certification in food safety or barista training is highly desirable.
  • Skills: Proficiency in English; knowledge of additional languages is advantageous for diverse clientele. Strong technical skills in operating espresso machines and other relevant equipment.


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