Customer Experience Specialist
6 days ago
We are a leading player in the food and beverage industry, dedicated to providing exceptional customer experiences through our team's passion and commitment to excellence.
Job Description- Job Title: Customer Experience Specialist
- Reports to: Shift Leader/Manager
- Location: [Location]
- Job Type: Full-time/Part-time
- Foster Positive Relationships: Engage with customers to build strong relationships and create a welcoming atmosphere.
- Provide Exceptional Service: Deliver top-notch customer service, taking orders efficiently and resolving any issues in a timely manner.
- Ensure Quality: Prepare and serve high-quality beverages, adhering to established standards for taste and presentation.
- Maintain Workspace: Maintain cleanliness and organization of the workspace, adhering to health and safety regulations.
- Education: High school diploma or equivalent; a degree in hospitality or food service is a plus.
- Experience: At least 1-2 years of experience in a fast-paced coffee shop or restaurant setting.
- Certifications: Certification in food safety or barista training is highly desirable.
- Skills: Proficiency in English; knowledge of additional languages is advantageous for diverse clientele. Strong technical skills in operating espresso machines and other relevant equipment.
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