Customer Service Representative

2 weeks ago


Al Ain, Abu Dhabi, United Arab Emirates Al Ain University of Science & Technology Full time

Company Overview

At Al Ain University of Science & Technology, we strive to deliver exceptional education and research opportunities that equip students with the skills and knowledge required to succeed in today's fast-paced world.

Job Summary

We are currently seeking a highly skilled Receptionist & Call Center (UAE National) to join our admissions team. As a key member of our support staff, you will play a vital role in ensuring seamless communication between students, faculty, and administration.

Key Responsibilities

  1. Provision of information to prospective students on university programs, policies, and procedures, ensuring accurate and timely responses to inquiries.
  2. Maintenance of accurate records, databases, and reports, facilitating effective decision-making and policy development.
  3. Active participation in student outreach initiatives, surveys, and feedback mechanisms to enhance student satisfaction and experience.
  4. Communication with students, faculty, and staff to resolve queries and concerns, demonstrating excellent interpersonal and problem-solving skills.
  5. Liaison with various departments to ensure effective collaboration and coordination of activities.
  6. Performance of administrative tasks, such as data entry, mailings, and filing, supporting the smooth operation of the university.
  7. Other duties as assigned by the General Register, contributing to the overall success of the university.

Essential Requirements

  1. High proficiency in English language and strong verbal and written communication skills to engage with diverse stakeholders.
  2. Strong analytical and problem-solving skills to effectively handle complex inquiries and resolve issues promptly.
  3. Ability to work collaboratively in a dynamic environment, promoting teamwork and camaraderie among colleagues.
  4. Flexibility and adaptability to meet changing priorities, deadlines, and workload demands.
  5. Attention to detail and organizational skills to maintain accurate records and reports, ensuring data integrity.

How to Apply

Please submit your application, highlighting your relevant experience, skills, and qualifications. We look forward to reviewing your application



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