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Retail Sales and Operations Manager

2 months ago

Dubai, Dubai, United Arab Emirates H-E-B Full time
About the Role

We are seeking a highly skilled and experienced Deli Department Manager to join our team at H-E-B. As a key member of our retail sales and operations team, you will be responsible for leading a team of sales professionals to provide exceptional customer service and drive sales growth.

Key Responsibilities
  • Sales and Analytics:
    • Develop and execute strategies to drive sales growth and improve customer satisfaction.
    • Lead a team of sales professionals to achieve sales goals and objectives.
    • Monitor and analyze sales data to identify trends and areas for improvement.
  • Food Safety and Sanitation:
    • Ensure compliance with government regulations and H-E-B standards for product freshness, safety, refrigeration, and sanitation.
    • Maintain a safe and clean work environment, including equipment and department areas.
  • Leadership and Development:
    • Recruit, train, and develop a high-performing team of sales professionals.
    • Provide coaching and feedback to team members to improve performance and achieve goals.
    • Collaborate with other departments to achieve business objectives.
Requirements
  • 1+ years of experience in a retail sales or operations role.
  • Leadership experience in a complex environment with multiple direct reports.
  • Experience in ordering, inventory maintenance, and shrink control.
  • Thorough understanding of retail accounting and financial analysis.
  • Proficiency in H-E-B systems (XPTR, IMS, CICS2).
  • Advanced verbal and written communication and organization skills.
  • Ability to oversee a high-volume production team.
  • Ability to demonstrate personal initiative and exceptional customer service.
  • Ability to delegate, organize, and plan effectively.
  • Ability to maintain an efficient operation, troubleshoot, and report any equipment malfunctions.
Working Conditions
  • Ability to function in a fast-paced retail environment.
  • Ability to lift and carry up to 50 pounds on a regular basis.
  • Ability to stand, walk, bend, reach, kneel, squat, and reach overhead and side to side throughout shift.
  • Ability to possess hand and finger dexterity.
  • Ability to safely maneuver around moving mechanical parts and equipment with risk of electrical shock.
  • Ability to work in a cooler environment on a regular basis, and in an extreme cold environment on an occasional basis.
  • Ability to work a flexible schedule, including opening, closing, and weekend shifts.