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Logistics Support Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Corby Logistics Full time

Job Summary:

As a key member of the Corby Logistics team, the Customer Service Representative will be responsible for providing exceptional service to our clients and customers. This role requires a high level of communication and interpersonal skills, as well as the ability to manage and resolve customer complaints and queries in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a prompt and professional manner
  • Manage and resolve customer complaints and queries, escalating issues to supervisors as necessary
  • Provide service information to customers and ensure that all customer interactions are handled in a courteous and professional manner
  • Document all customer interactions and call information according to standard operating procedures
  • Follow up with customers to ensure that their issues have been resolved and that they are satisfied with the service they have received

Requirements:

  • Proven experience working in a customer-facing role, preferably in the logistics or transportation industry
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to work in a fast-paced environment and manage multiple priorities simultaneously
  • Strong problem-solving skills and ability to think critically
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance