Technology Enabled Business Analyst
7 days ago
We are a values-driven organisation committed to equal employment opportunities and creating an inclusive environment.
We believe in fairly compensating our colleagues for the value they bring to our organisation.
You will be part of the Technology Enabled Business (TEB) job family and work in our corporate office in Dubai.
About the Role
- This role involves working as part of a team to provide technical support and customer service to our customers.
- You will respond to queries and requests via various communication channels.
- You will also log and resolve Incidents, Service Requests, Change Requests and Problems using a Service Management application.
Key Responsibilities
- Collaborating with Team Members
- Providing Technical Support and Customer Service
- Logging and Resolving Incidents and Service Requests
Requirements
- Bachelor's degree in Information Technology / Computer Engineering / Computer Science or equivalent.
- Information Technology Infrastructure Library (ITIL) version 3 or 4 Foundation certificate.
- Minimum 1 year, preferably 2 years of experience in a Service Desk Analyst role.
What We Offer
- Competitive monthly pay and allowances.
- Comprehensive medical insurance coverage and life insurance.
- Leave benefits that exceed industry standards.
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