Property Owner Relations Specialist
1 month ago
We are collaborating with a technology-driven hospitality firm recognized as a leader in the luxury accommodation sector, seeking a Home Owners Relationship Manager to enhance our operations.
Objective:
The Home Owners Relationship Manager will play a crucial role in fostering and sustaining positive interactions with property owners, overseeing the onboarding and upkeep of premium properties, and ensuring effective communication between homeowners and various company departments.
Key Responsibilities:
- Source new inventory by engaging with prospective homeowners and executing proactive outreach initiatives.
- Articulate the company's services to homeowners, highlighting convenience, security, and financial advantages.
- Facilitate holiday home licensing approvals and assist in the onboarding of new properties.
- Convey homeowner expectations and concerns to internal teams, ensuring all matters are resolved promptly.
- Deliver specialized support to homeowners, maintaining open lines of communication and providing timely responses.
- Act as the intermediary between homeowners and the property service team regarding maintenance and repairs.
- Conduct annual assessments of properties and suggest enhancements.
- Review rental website listings and property management software for accuracy.
- Perform quarterly evaluations of rental performance and property conditions with homeowners.
- Collaborate with the Rate Manager to clarify pricing structures to homeowners.
- Address homeowner inquiries regarding statements and billing issues.
- Ensure homeowner accounts are up-to-date and outstanding invoices are settled.
- Coordinate pre-arrival inspections to confirm properties are well-maintained.
Qualifications:
- At least 3 years of experience in business development, customer service, or account management.
- Familiarity with the UAE real estate market is advantageous.
- Exceptional organizational abilities with the capacity to manage multiple tasks concurrently.
- Goal-oriented with a proactive mindset.
- Strategic thinker with a keen eye for detail.
- Able to independently initiate and complete projects.
- Skilled in engaging with senior management, external clients, and vendors.
- Warm, empathetic, and confident in presenting the company's value proposition.
- Exhibits sound judgment, resilience under pressure, and adaptability to industry challenges.
- Strong negotiation skills and commercial insight.
- Excellent interpersonal and communication capabilities.
- Professional and diplomatic demeanor.
- Ability to cultivate rapport and professional relationships.
- Flexible and adaptable to changing objectives.
- Position based in Dubai with some travel requirements.
- A UAE driving license is a plus.
Remote Work: No
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