Customer Care Excellence Business Manager, GEM

1 month ago


Dubai, Dubai, United Arab Emirates Boston Scientific Gruppe Full time
Customer Care Excellence Business Manager, GEM

About the Role:

We are seeking a highly skilled Customer Care Excellence Business Manager to join our team in GEM. As a key member of our organization, you will be responsible for leading cross-functional teams and driving business initiatives to deliver exceptional customer care.

Key Responsibilities:

  • Develop and implement project plans to achieve business objectives, including cost, schedule, risk, and performance metrics.
  • Collaborate with business leaders to identify and prioritize strategic initiatives that support profitable and sustainable growth.
  • Manage cross-functional development teams and customer care teams, providing input to functional managers on team and team member performance.
  • Develop and maintain strong relationships with functional heads and key stakeholders to ensure effective communication and collaboration.
  • Partner with key stakeholders to develop change management strategies and tactics to enable change over the longer term.
  • Develop comprehensive measurement tools (KPIs) to gauge the effectiveness of projects.

Requirements:

  • Bachelor's degree in a relevant field, such as STEM, Business, or Project Management.
  • Minimum 5 years of relevant experience, including digital tools knowledge and experience with automation, power automation, process mining tools, RPAs, OCRs, and SAP.
  • Strong leadership and interpersonal skills, with the ability to build relationships within project teams.
  • Problem-solving expertise and the ability to navigate, manage, and articulate core functional processes.
  • Ability to influence internal and external stakeholders, with a willingness to travel up to 30% of the time.

About Boston Scientific:

Boston Scientific is a global leader in medical science, committed to solving the challenges that matter most. We are united by a deep caring for human life and are dedicated to advancing science for life. Our mission is to create value for our customers, support our employees, and contribute to the communities we serve.

Why Join Us:

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative. We stand for inclusion, equality, and opportunity for all, and we create a better, more rewarding place for our employees to work. We are proud to be an equal opportunity and affirmative action employer.



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