Senior Manager IT Service Delivery

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Edge Group Full time

We are seeking a highly experienced Senior Manager to lead our IT Service Operations team at EDGE Group PJSC.

Senior Manager IT Service Operations - Emirati Talent

Job Summary:

  • This role involves leading the service desk support and end-user computing delivery to end-users across EDGE and its entities.

Key Responsibilities

  • Ensure the streamlined operation of Service Operations in alignment with EDGE business objectives.
  • Develop KPIs (End User Satisfaction, Net Promoter Score, etc.) to reflect end-user satisfaction for the services provided.
  • Propose continuous service improvement opportunities and preventive measures to enhance the services provided by the Service Operations sub-function.
  • Monitor the adherence to SLAs with internal stakeholders as well as third-party providers.

Requirements

  • Minimum 10 years of experience in IT managed service operations and service delivery.
  • Experience in UAE or Middle East is desirable.
  • Strong leadership and decision-making skills.


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