Senior Manager IT Service Delivery
7 days ago
We are seeking a highly experienced Senior Manager to lead our IT Service Operations team at EDGE Group PJSC.
Senior Manager IT Service Operations - Emirati TalentJob Summary:
- This role involves leading the service desk support and end-user computing delivery to end-users across EDGE and its entities.
Key Responsibilities
- Ensure the streamlined operation of Service Operations in alignment with EDGE business objectives.
- Develop KPIs (End User Satisfaction, Net Promoter Score, etc.) to reflect end-user satisfaction for the services provided.
- Propose continuous service improvement opportunities and preventive measures to enhance the services provided by the Service Operations sub-function.
- Monitor the adherence to SLAs with internal stakeholders as well as third-party providers.
Requirements
- Minimum 10 years of experience in IT managed service operations and service delivery.
- Experience in UAE or Middle East is desirable.
- Strong leadership and decision-making skills.
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