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Senior Account Administrator

2 months ago

Dubai, Dubai, United Arab Emirates Emirates Full time

Job Purpose:

To provide exceptional account administration and support to the Platinum Benefits team at Emirates. Develop a detailed understanding of the Customer Journey with a focus on providing meaningful customer insights and analytics. Liaise with various internal and external stakeholders to support continuous customer service engagements through content/account management and enhance customer engagement for the department.

Key Responsibilities:

  1. Manage and maintain accurate and up-to-date customer records and data.
  2. Develop and implement effective customer engagement strategies to drive business growth and customer satisfaction.
  3. Collaborate with cross-functional teams to identify and address customer needs and pain points.
  4. Analyze customer data and provide actionable insights to inform business decisions.
  5. Provide exceptional customer service and support to ensure high levels of customer satisfaction.


Qualifications & Experience:

  1. Administration: General administration: 5+ Years
  2. Education: 12 Years Schooling Or Equivalent
  3. Knowledge/Skills:
    1. Experience in Product Management or Partnership Account Management preferred
    2. Customer Relationship management is essential
    3. Proven ability to work independently and with minimal supervision
    4. Strong analytical and numerical skills and proficient in use of various Microsoft Office packages
    5. Knowledge in P&L would be an advantage