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Network Operations Specialist

1 week ago

Dubai, Dubai, United Arab Emirates edara Full time
About the Job

We are looking for an experienced Telecom Infrastructure Manager to join our team at edara. As a Senior Engineer Core, you will be responsible for leading and managing operations service support activities in accordance with set SLAs and cost targets for active network and IT equipment/systems.

Key Accountabilities:

  • Support acceptance management process for critical and specialized equipment/solutions in respective domains
  • Manage corrective maintenance (CM) activities for Core & Cloud
  • Lead the team in 2nd level support (excluding IT Applications) for Core & Cloud
  • Manage operational change requests (CR) management activities in respective domains
  • Ensure trouble tickets in respective domains are resolved and continuously improve workforce management practices within Infrastructure Operations area

Responsibilities:

  • Provide management information related to trouble ticket resolution, preventive maintenance, and corrective actions

Qualifications:

  • Minimum Bachelor's degree in Electrical/Mechanical/Electromechanical Engineering

Experience:

  • Minimum 10-15 years of experience in telecommunications/hi-tech industry
  • Minimum 5 years of experience in managerial roles in telecommunications industry
  • Expert understanding of mission critical telecom infrastructure from operational and maintenance technical aspects

Skills Required:

  • Proven ability to lead large transformation projects
  • Ability to lead teams and groups
  • Strong negotiation and facilitation skills
  • Proven track record of managing vendors